General Terms and Conditions Ticketing.nu

General

Ticketing.nu is an online ticket seller that sells tickets as an intermediary on behalf of organizers. In some cases, Ticketing.nu organizes the events itself – the organizer of an event is stated on your ticket.

Ticketing.nu is registered with the Amsterdam Chamber of Commerce under number 61171123. We are located at Pelikaanstraat 10, 3903 AH Veenendaal; visits are only possible by appointment. You can contact us at any time via [email protected].

These general terms and conditions apply to any booking made through worldvision.ticketing.nu or its sub-sites. If specific terms and conditions apply to an event, those will take precedence over these where applicable.

Reservation (agreement)

A reservation via our website is an agreement between the organizer and the visitor. Additional terms and conditions may apply that the organizer has set. Ticketing.nu acts as an intermediary in establishing this agreement.

The service fee that Ticketing.nu charges as an intermediary is standard €2.50 per ticket (including VAT) unless otherwise stated. These fees are never part of a refund in case of cancellation by either party (even within the cooling-off period).

Cancellation by the visitor

The visitor has a 5-working-day cooling-off period (from the moment of reservation). The reservation can be canceled free of charge within these 5 days. If the event takes place within 5 working days, there is no cooling-off period.

After this period, cancellation is not possible – regardless of the circumstances.Ticketing.nu always consults with the organizer to see if leniency is possible. In some cases, we may, for example, refund part of the money or offer a voucher. This depends on the organizer’s policy.

Changing to another date within a tour (concert series) is always possible. This is free of charge.

Cancellation by the organizer

The organizer may terminate the agreement with the visitor. If the agreement with the visitor is terminated or if an event is canceled, the organizer is obliged to provide an appropriate solution. In many cases, this will be a new date, but sometimes also a (partial) refund of the ticket fees or a voucher worth the original amount.

In the case of force majeure (extreme weather, epidemics), custom solutions may be required. We then work together with the organizer on an appropriate solution. We ask for your patience – it may take some time before a solution is found.

Payment

Payment is made on our website. At the time of reservation, you enter into a payment obligation. This also applies if you choose the “bank transfer” method. The payment term is then 14 days. If you do not pay within this period, the delivery of e-tickets will be immediately suspended. Any tickets already received will then also become invalid.

Privacy statement Ticketing.nu

The following privacy statement applies to reservations placed via Ticketing.nu’s platforms from January 1, 2019.

Processing of personal data

Ticketing.nu primarily collects personal data that you provide when making a reservation for an event on our website. We collect two types of data. These data are shared with the event organizer if necessary to establish the agreement between the visitor and the organizer (for example, for access control at the event or sending information/merchandise related to the event).

These data are collected to establish the agreement between the visitor and organizer, deliver e-tickets, and provide additional services such as sending information emails about the event.

These data are collected to provide a better experience at the organizer’s event. The organizer decides which data are needed. Think, for example, of dietary preferences or seminar program choices at a conference.

Your data are used exclusively by Ticketing.nu and the event organizer. They will never be sold to third parties.

Newsletters

Ticketing.nu sells tickets for various organizations at home and abroad. When you make your first reservation, you are automatically subscribed to our newsletter. You can unsubscribe at any time via the link at the bottom of the newsletter or by sending an email to [email protected]. Through the newsletter, we keep you informed about the event you booked for, as well as other events and related products. Sometimes we sell a newsletter item to external (non-profit) organizations – they do not get access to your data but simply provide us with an item to include in the newsletter.

Data about your preferences and visits

Ticketing.nu may store data related to your reservation and behavior on our website to provide better and more personalized service.

Cookies

Cookies are small text files containing certain data from a computer visiting a website. Cookies are stored on your computer’s hard drive and make it easier and faster for you to browse the web because previously visited websites recognize your computer. You do not have to re-enter certain data on repeat visits.

Almost all major websites use cookies to optimize internet traffic. Most browsers are set by default to accept cookies. You can configure your browser to refuse cookies.

Ticketing.nu uses so-called tracking cookies. These allow us to carry out more targeted promotion on social media and collect statistical data about your website usage and interest in various events.

Access

If you wish to view the personal data we store about you, have your data corrected, or have your data deleted after the completion of the agreement between the visitor and organizer, you can submit a request via [email protected].